We set focus on user experience and customer value in order to simplify everyday life for our customers. The Tripletex playbook describes how we work and what we believe in. We believe that culture eats process for breakfast and to succeed we create a culture that empowers our employees.
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The core principles describe what we believe in and guide us in our daily work.
To maximise the customer value we deliver, you must place yourself in the customers perspective and understand how they work and interact with our product. We must feel the pain of the customer experience to be able to come up with innovative and user friendly solutions. Be an advocate of the end user and share your learnings.
Explore the problem first, then explore the solution. Exploration is about opening up as much as possible and then making choices. Unite and commit on the choices made together with stakeholders.
Build - measure - learn is a learning and feedback loop for establishing how valuable a product, service or idea is, and doing this as efficiently as possible. Build as small valuable elements as possible, test things early to get the feedback loop as short as possible in order to learn and measure the customer value.
Continuous improvement is not an event or a meeting, but a mindset. We can always improve ourselves, our team, our way of working and our culture. The teams need to continuously assess themselves to improve team work, the value of what they are delivering, how efficient they are working and other topics of importance.
We empower you and your team to make your own decisions and use good judgement in all situations. You are empowered to solve problems and then validate the outcome. Be bold, be brave, be curious!
We believe that showing what we are building early on will inspire and get great feedback from stakeholders. This is a very important part of delivering the right thing to our customers. Be transparent and proud!
The team is responsible for powering this rocket to deliver value to the customers.
All team members are on board, always. The team needs to balance what they do between different types of tasks.
On a strategic level we set the direction and purpose, the leading star to follow when we decide on what to implement. The team should set their own goals to meet the overall company OKRs and overall vision.
Input: Company OKRs and Vision
Output: Team goals
Prioritization level is about bridging the strategic goals of the team with deliverables. Prioritize the areas/features based on value and cost. Be open and explore before you set the roadmap together with stakeholders.
Input: Team goals
Implementation level is our day to day work. Based on epics we divide into tasks and implement continuously to get value into production. A task is done when its intended customer value is verified in production.
Output: Customer value